General FAQ’s

** Please note that questions that are in BOLD are questions that have been answered on this page. Questions that are BOLD in red have links to their answers on another post! Please stay tuned!!**

What do I need to know if this is my first cruise with Disney?

  • With Disney Cruise Line, you’ll find your ticketing, air transportation and transfers (if you choose our air program), your stateroom accommodations, meals and entertainment on board have all been arranged. All you need to do is pack – and you don’t need to bring much, because the atmosphere is casual and informal. And if necessary, you can purchase almost anything you need right on board.

Should I buy travel insurance?

  • I strongly recommend the purchase of the Disney Cruise Line Vacation Protection Plan. The insurance provided by the Plan protects your vacation investment in the case of certain unforeseen circumstances such as illness or delays which could result in the cancellation or interruption of your trip. It provides trip cancellation/interruption protection, emergency medical and dental, baggage coverage, baggage delay and emergency medical transportation for your vacation. Remember, most major medical policies do not provide coverage outside the U.S. Vacation Protection Plan may be added to your reservation up until final payment has been made to Disney Cruise Line.

What personal documentation do I need to bring with me?

Should I bring cash, credit cards or foreign currency?

  • You won’t really need cash on the Disney ships, but when you get to port, you’ll probably want to have some money with you. In the Bahamas and the Caribbean, U.S. dollars and major credit cards are accepted almost everywhere. For European and Mediterranean cruises, bring traveler’s checks to the ports to exchange for local currency. On board our ships, all transactions are in U.S. dollars. You won’t need cash while we’re at sea because Disney Cruise Line has a convenient “cash-free” system on board the ship. Any purchases on the ship, including beverage services, spa, salon services, photography, medical and laundry services, purchases from our retail shops, gratuities and any item or service of a personal nature must be charged to your room. All charges must be settled before your Resort departure and debarkation from the ship by cash, traveler’s checks, Disney Dollars or by the credit cards.

What should I pack?

What time should I book my arrival/departure flights?

  • Arrival: Final boarding is at 4:00 pm. No one is allowed to board after that time. Port Canaveral is approximately an hour drive from the Orlando airport. You’ll also need to factor in the time it will take to get your luggage and to get to your transportation. Morning flight arrivals are recommended. If your flight is delayed and you arrive between 3:00 and 3:45 pm, the Disney Cruise Line team located at the airport will be able to check you in for your cruise, however you must still get yourself to the ship prior to 5:00 pm. Departure: While you may be allowed to disembark as early as 7:30 am, there are many factors that can impact when the passengers are allowed to leave the ship. You also need to consider the time needed for airport security. Disney Cruise Line recommends that you book return flights no earlier than 12:30 pm.

How to Disney transfers work and how much do they cost?

What paperwork will I receive concerning my cruise and when?

How do I order shipboard credits?

  • You can call Disney Cruise Line at 1-800-601-8455 to order shipboard credits. Note that any unused credits will be refunded back to the credit card used to place the order.

How can I be contacted in case of an emergency?

  • The Emergency Ship to Shore number is 1-888-322-8732.

I have an air inclusive package. When will I know when my flight schedule as arranged by Disney Cruise Line?

If I am arriving in Orlando International Airport the day before you cruise and are using Disney Cruise Line transfers, How do I use theme for the following day?

  • If you’re flying in the day prior to your cruise, you can add a night at the Orlando Airport Hyatt to your Disney Cruise Reservation. When using Disney Cruise Line transfers from the airport to Port Canaveral, you will need to bring your luggage to Terminal B, Level 1. Here you will check in for your ground transportation. (Depending on capacity, your luggage may be transported separately or will be on the shuttle with you.) The Cruise Line shuttles operate on a “first come, first served” basis. The first shuttle departs at approximately 10:30 AM.

Can I pre-book my Shore Excursions, Restaurant reservations, Spa treatments and register for the Children’s programs before boarding?

  • Yes, and in fact, it’s recommended! The booking schedule is based on your category and if you’ve booked previously. For more information please click here!

Can I park my car at the ports?

What are the differences between the four ships?

What venues are different for each ship?

How do I choose a specific stateroom?

How can I pay for my cruise?

How far in advance should I book a Disney cruise?

  • Booking early is the best way to get a great price and your choice of available staterooms. For the best prices, we recommend you book one year in advance. Special cruises and itineraries, as well as our Category 1 and 2 suites, tend to sell out quickly.

What is the best time of year to sail?

  • That depends on your preferences. Summer and holidays, including spring break, are the most popular periods with our Guests. If you prefer these periods, it is recommended that you book the vacation a year in advance for the best price and stateroom availability. However, if your schedule is flexible, sailing during non-peak periods (such as the fall) offers a great value. As always, the farther in advance you book, the better the rate. 

I’ll be traveling with friends and/or family but we’ll be booking separately. How do I coordinate my entire travel party?

  • Coordinating is easy. Once you’ve booked your cruises under separate reservations, you can link your reservations together so that you can share dinner seatings, have your staterooms located close together and more. If you booked multiple staterooms during the booking process, each stateroom will receive its own reservation number. You can then link reservations using the same process described above. You can also call Disney Cruise Line’s reservations desk at (800) 951-3532 or talk to your Local Disney Travel Agent.

What information do I need in order to book a Disney cruise?

  • First of all, you need to know which cruise you want to book, including the itinerary, departure date and travel party. Then you need to include booking air travel with your cruise. Next you decide on your preferences for dining, special requests and the Vacation Insurance. At this point, you’ll have everything you need to get an accurate quote. You can then reserve your cruise by putting down a deposit or paying in full or you may choose to save your itinerary information to book later.**Please Note: That you cannot be guaranteed that the specific offer details will still be available at a later date.** Finally, in order to best serve your needs, you’ll need to provide specific information about each member of your travel party.

How many people can stay in one stateroom?

  • All Disney staterooms are designed with the family in mind, providing substantially more space for relaxation than you’d find on most other cruise ships. Depending upon the stateroom, anywhere from 2 to 7 Guests can occupy a stateroom, which must include at least one adult.

What’s included in the basic price of a Disney cruise?

Can I sail if I’m pregnant?

How old does my infant have to be to sail?

Why do I need to make cruise activity reservations online?

How many swimming pools are on-board?

Does the ship provide religious services?

When can I board the ship?

  • For our Bahamian and Caribbean cruises, check-in registration begins at 11:00 a.m. and embarkation begins at 1:00 p.m. All Guests must board the ship no later than 4:00 p.m. Please plan your arrival accordingly to avoid the possibility of not being permitted to sail with us. For the European and Mediterranean cruises, check-in registration and embarkation typically begins at 11 a.m.

What are some prohibited items?

What is the alcohol policy?

What does it take to be a Castaway Club Member?


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s